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FAQ

General questions about the BobcatCard

Why do I need a BobcatCard?
Does the BobcatCard work for door access too?
How do I get my BobcatCard?
Is there a fee for the BobcatCard?
Can I punch a hole in my BobcatCard so I can put it on my key ring?
What do I do if my BobcatCard stops working?
What happens if my BobcatCard is lost or stolen?
Do I have to activate all the features of my BobcatCard (Bobcat Buck$, banking, etc.)?
Does my BobcatCard expire? What about my Bobcat Buck$ account, and my meal plan?

Questions about your Bobcat Buck$ account

What are Bobcat Buck$?
What are the fees and rules for Bobcat Buck$ accounts?
How do I deposit money to my Bobcat Buck$ account?

Questions about your Wells Fargo checking account

Where can I open a new Wells Fargo checking account?
Is there a monthly service fee associated with the Wells Fargo Everyday Checking account?
How can I use my linked BobcatCard for banking convenience?

Q: Why do I need a BobcatCard?

A: Your BobcatCard is your official university photo ID, and is required for verification purposes at various facilities throughout campus. It is also used for door/lab access at certain buildings; for class attendance records; to check out library materials; and it allows students free admission to athletic events. If you have purchased a meal plan, your BobcatCard is required to access/debit your plan at dining facilities. Various financial tools are available for the Bobcatcard, such as Bobcat Buck$ or Wells Fargo checking; however, even if you choose not to take advantage of those options all students will still require a BobcatCard for identification.

Q: Does the BobcatCard work for residence hall access too?

A: Yes, the BobcatCard is used for door access in residence halls. If you are having trouble obtaining access to a residence hall, contact your Hall Director. For other reader controlled doors, contact Access Services.

Q: How do I get my BobcatCard?

A: Visit the ID Services office to have your photo taken and complete a contact information form. Your card will be ready within the next business day.

Q: Is there a fee for the BobcatCard?

A: The initial BobcatCard is free of charge upon becoming a student or employee of the University. Within your student fees there is a $5 per semester “ID Card” fee, which funds the options and features of the BobcatCard. There is no additional cost to you unless your card is lost, stolen, or damaged, in which case there is a replacement fee..

Q: Can I punch a hole in my BobcatCard so I can put it on my key ring?

A: NO, please do not punch a hole in your card. It contains encoded information and working parts that can easily be destroyed if the card is altered or damaged, and card readers will reject a punched card. Also do not place your card near magnets, TV sets, radios, bulk tape erasers, purse/wallet magnetic clasps, or magnetic boards. Don't bend, fold, wash, attach stickers, or expose your card to excessive heat, or pass the card through any other system than for which it's intended. If a card is damaged through your own negligence, there will be a replacement charge.

Q: What do I do if my BobcatCard stops working?

A: Residence hall doors utilize the BobcatCard for access. If your BobcatCard fails to access a residence hall door, contact your Hall Director. For other reader controlled doors, contact Access Services.

If your card is linked to a Wells Fargo checking account, and fails to perform a PIN-based transaction or ATM function to access that account, contact Wells Fargo Customer Service at 1-800-869-3557. For all other card function problems, bring your card to the ID Services office. We will test the card and troubleshoot the problem.

Q: What happens if my BobcatCard is lost or stolen?

A: Notify ID Services immediately. Report your missing card using the online ManageMyID system, at the ID Services office in person, or by calling 245-7700, so that your card can be deactivated. If you have chosen to link your card to a Wells Fargo checking account, you must also notify Wells Fargo Customer Service immediately by calling 1-800-TO-WELLS (1-800-869-3557) or visiting a local branch. Then come by the ID Services office to have a new photo and card produced. If your card links to a Wells Fargo checking account you will need to bring your new card to any Wells Fargo branch and request that the new card be linked. There is a replacement fee for lost or stolen cards. Your meal plan and Bobcat Buck$ account balances will be carried over to the new card.

Q: Do I have to activate all the features of my BobcatCard (Bobcat Buck$, banking, etc.)?

A: No, Bobcat Buck$ and Wells Fargo checking accounts are completely optional.

Q: Does my BobcatCard expire? What about my Bobcat Buck$ account, and my meal plan?

A: Your BobcatCard does not expire. If your card is linked to a Wells Fargo account, the checking function of the card will expire in five years as would a standard bank-issued check card. If you are a currently enrolled student or an active/retired employee and have your ID card linked to a Wells Fargo account, you will either need to purchase a new ID Card to re-link with your account or contact Wells Fargo at 1-800-869-3557 to request a new check card be mailed to you. Your BobcatCard is good for two years following separation from the University, so a replacement fee will be charged if a card needs to be issued during this two year period upon your return to the University.

Your Bobcat Buck$ account is active for as long as you are a student or employee at Texas State; your account balance rolls over from semester to semester and year to year until you officially terminate or withdraw from the University, at which time you may request a refund. Per University policy, no refunds can be given on balances of $5.00 or less. An administrative fee will be applied to all refund requests.

Meals on your meal plan roll over from the Fall to Spring semesters if you purchase a Spring meal plan; Dining Dollars, however, do not roll over and are not replenishable. If you are low on meals or Dining Dollars, you can use Bobcat Buck$ as an alternative. See Dining Services for more details about meal plans.

Q: What are Bobcat Buck$?

A: One option with the Bobcat Card is Bobcat Buck$: a prepaid declining-balance debit account managed by Texas State. Bobcat Buck$ can be used just like a debit card at many campus locations including University Bookstore and all food service facilities, as well as off-campus merchants . Please Note: Bobcat Buck$ are NOT the same account as the Dining Dollars attached to your meal plan. Dining Dollars cannot be used off campus; however, Bobcat Buck$ are accepted at all participating merchants on and off campus. See Dining Services for more details about meal plans. To learn more about Bobcat Buck$ click here.

Q: What are the fees and rules for Bobcat Buck$ accounts?

A: There is no interest, annual fee, or per-transaction fee to use your Bobcat Buck$ account. Click here to read the official Bobcat Buck$ terms and conditions.

Q: How do I deposit money to my Bobcat Buck$ account?

A: Bobcat Buck$ deposits can be made securely online using our ManageMyID service ("invitations" can also be sent to parents or others in order for them to make deposits to your account), or at the Texas State ID Services office. Cash, checks and credit cards are accepted in person; checks or a credit card form may be sent by mail; or a credit card form may be sent by fax.

Q: Where can I open a new Wells Fargo checking account?

A: Wells Fargo representatives are on campus during New Student Orientations, and are available during all business hours at the on-campus branch at the LBJ Student Center. All of the convenient Wells Fargo locations in San Marcos are listed below.

LBJ Student Center
2nd floor
(512) 392-3768

San Marcos Downtown
123 N. Edward Gary St .
(512) 396-2525

San Marcos Wal-Mart
1015 Highway 80
(512) 353-0422

Q: Is there a monthly service fee associated with the Wells Fargo Everyday Checking account?

A: Texas State University students who open a Wells Fargo Everyday Checking account will have their monthly service fee waived by linking their account to their BobcatCard. Please speak to a Wells Fargo banker for more details.

Q: How can I use my linked BobcatCard for banking convenience?

A: If your BobcatCard is linked to a Wells Fargo checking account, you can use it for free access to cash at any Wells Fargo ATM nationwide, as well as for making purchases with your Personal Identification Number (PIN) anywhere PIN-debit cards are accepted.

If you have any other questions about your BobcatCard, please feel free to contact the ID Services office.

© 2014 Wells Fargo, N.A. All rights reserved. Member FDIC.

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